Return & Refund Policy

Last updated: August 5, 2026

Our guarantee

We want your pet to love what's in the bag. If they turn their nose up at it, email us at info@yippypets.club within 30 days of delivery and we'll make it right — a replacement flavor or a refund, your call.

Why we don't accept returns

Because our treats are a pet food product, we can't accept returned bags — opened or unopened — for safety and quality reasons. Returned food can't be resold, so please don't ship anything back to us. If something isn't right, we'll resolve it by replacement or refund instead.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, email us a photo within 7 days of delivery and we'll send a replacement right away at no cost.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank. We'll email you a confirmation when the refund is processed.

Orders placed with Buy with Prime

Single bags purchased through the Buy with Prime button are fulfilled by Amazon; returns and refunds for those orders are handled through Amazon's process. Everything else — including our bundles — is covered by this policy.

Cancellations

Need to cancel or change an order? Email us as soon as possible — if your order hasn't shipped yet, we'll take care of it. Once it's with the carrier we can't cancel it, but our guarantee above still has you covered.

Contact

info@yippypets.club · we reply within one business day.

Yippy Pets, operated by BetterTreats LLC · 5940 S Rainbow Blvd, Las Vegas, NV 89118